Mikha Jeon

Business Analyst

Auckland, New Zealand

mikhaeljeon@gmail.com linkedin.com/in/mikhajeon Download PDF

Professional Summary

As a Business Analyst, my expertise is in combining my analytical skills with elicitation techniques to identify problems and ideate solutions through empathy and collaboration, enabling fast and data-driven decision making with an added mindfulness on team morale and sustainability. My design and consulting background, understanding of technical terminology, and proficiency with tools like Figma and Miro allow me to present and communicate effectively across technical and business stakeholders.

Skills & Tools

  • Design & Presenting Miro · Figma · draw.io · Adobe & MS Office Suite
  • Collaboration Slack · Discord · Teams · Jira · Confluence · Azure DevOps · GitHub Projects
  • Agile Practices Kanban · Lean · XP · Scrum · Sprint Planning / Review · Backlog Refinement · UAT
  • Documentation BRD · PRD · MRD · User Stories · Acceptance Criteria
  • Analytics & Testing Basic SQL · Google Analytics · A/B Testing · KPI Tracking
  • CRM Mailchimp · Resend · Salesforce
  • Elicitation & Modelling User Interviews · Competitive Analysis · Brainstorm · Mind-map · Value Proposition Canvas · Gap Analysis · Process Mapping · Use Case · Activity Flow
  • Prioritisation MoSCoW · RICE · KANO model
  • Financial Analysis ROI · NPV · IRR · Cashflow Planning
  • Industries B2B and B2C SaaS · Online marketplace

Work Experience

  • Business Analyst

    Datacom

    Feb 2026 – Apr 2026

    • Conducted lean discovery for an internal AI initiative, running stakeholder interviews and mapping current-state processes to define scope and success criteria.
    • Produced a PRD encompassing a use case, high-level business requirements, and user stories to align stakeholders and guide the development team.
    • Led agile delivery as BA, QA, and Scrum Master, owning the backlog, coordinating sprint ceremonies, and handing over the project to operations.

  • Product and Marketing

    Workibee

    Nov 2024 – Nov 2025

    • Iterated mobile app MVP and managed product backlog for lean startup initiative, leading Product and Marketing duties.
    • Collaborated with 3 senior developers using ClickUp, GitHub Issues and Figma Prototypes, streamlining comms and alignment.
    • Conducted 15+ target segment interviews and 3 pilot tests, validating market fit and gaining usability improvements.

  • Product Owner

    SNNR Ltd

    Jan 2025 – Jul 2025

    • Elicited and documented product requirements that comply with council regulations and address pain points of restaurant owners for a regulation management web app.
    • Introduced Agile Scrum methodology and facilitated ceremonies in a 6-person team, improving development velocity by 138% within the 2nd month on Azure DevOps.
    • Communicated with precise User Stories and Acceptance Criteria in support of the dev team, cutting reworks by approximately half.

  • Project Designer & Delivery Specialist

    Total Architects · Buchan · Warren and Mahoney

    Sep 2019 – Sep 2025

    • Executed design and end-to-end delivery of architectural services, including requirement gathering, design consulting and building plan hand-off through council approvals (projects regularly spanning 3–18 months).
    • Delivered 40+ projects for Ministry of Education, Fletchers, Foodstuffs, SkyCity and more, with project costs up to $1B.
    • Led $180K fitout project and secured building approval with 66% fewer RFI returns than comparable projects.
    • Road mapped milestones under tight resource constraints, successfully negotiating scope and timing with clients.
    • Improved business process with software automation for WAM in 2024, reducing task time from 5 days to 1 day.
    • Coordinated cross-functional and external teams, aligning engineering, design, and business requirements for each project.

Education & Training

  • AI Powered Business Analyst — Micro-Credential (NZQA Level 6)

    Mission Ready

    Feb 2026 – Apr 2026

    Industry placement at Datacom · Pending qualification

  • AI Powered Business Analyst — Micro-Credential (NZQA Level 5)

    Mission Ready

    Oct 2025 – Dec 2025

    • AI-powered business analysis essentials & UX fundamentals
    • Agile software development (SDLC) & design thinking
    • Business process modelling
    • Salesforce automations, security, and administration

  • IBM Product Management Professional Certificate

    IBM · Coursera

    Apr 2025 – Aug 2025

    • Produced 16 PM artifacts end-to-end: PRD, MRD, business case, roadmap, user stories, backlog, and positioning statement
    • Practised Agile/Scrum: backlog refinement, sprint ceremonies, user story writing, and burndown charts
    • Developed stakeholder communication plans, competitive analyses, and requirements documentation

    Verify credential

  • Certified Associate in Project Management (CAPM)

    Project Management Institute

    Sep 2024 – Jan 2025

    • Foundation in PMBOK knowledge areas: integration, scope, schedule, cost, quality, resource, communications, risk, procurement, and stakeholder management
    • Business analysis fundamentals: eliciting and documenting requirements, defining scope, and managing change across project phases
    • Agile and hybrid delivery frameworks applied to iterative product development

    Verify credential

  • Google Foundations of Project Management

    Google · Coursera

    Nov 2024 – Jan 2025

    Verify credential

  • Master of Architecture — Professional (NZQA Level 9)

    The University of Auckland

    Mar 2017 – Dec 2018

    Honours · Research capabilities · 1-year thesis project

  • Bachelor of Architectural Studies (NZQA Level 7)

    The University of Auckland

    Mar 2014 – Dec 2016

    Design thinking, UX concepts in built environment & graphic design

Interests

Camping, fishing, charcoal BBQ · Kickboxing, tennis, badminton, table tennis · Nature and food photography

Referees available on request.